Ordering

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket.

Items you do not require can be removed from your basket at any time

Carriage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering.

We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Once your order is complete we will notify you of the dispatch date.

 

Call us today on 02476 588350 to place your order with our team or alternatively please email us at orders@handmadespeciality.com

Faulty Goods / Guarantee

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

 

 

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not accept the goods until you have received them and inspected them.

Delivery & Carriage charges

Goods will normally be dispatched from our warehouse within 48 Hours and any estimated dispatch date is a an estimate, which can change without notice.

We will normally deliver goods within 2-3 working days of dispatch.

Disposal of packing materials is your responsibility.

After two failed delivery attempts (or if you are not at available for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

Your order may arrive in more than one delivery.

We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.

We will deliver the goods to the premises you specify on your order.

You must be available to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

If the goods are lost or damaged in transit, please let us know promptly.

Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

All our products are now available for collection!

All our products are now available to the public for collection from our bakery in Coventry, CV6 6DP!

Collections are available Monday-Friday 12pm-4pm, however all orders must be placed 48 hours in advance.